Book Your Free Care Home Tour Today
The real reason families delay placing a parent in a care home has nothing to do with the home itself and everything to do with whether they trust who will be looking after them.
Find out exactly what daily life looks like for a resident at NBG Healthcare before you commit to a single penny.
Takes 30 seconds. No obligation.
Are you visiting your parent every day because you are not confident the care home is actually looking after them the way they should be?
Are you still waiting for a staff member to return your call with a basic update about how your parent is settling in?
Are you lying awake wondering whether your parent feels alone, confused, or frightened in a place that does not yet feel like home?
If any of those questions made your stomach tighten, you are not alone and you are not overreacting.
Thousands of families across the UK are paying care home fees and discovering through unannounced visits, tearful phone calls, and ignored complaints that the warmth and dignity they were shown during the tour bears no resemblance to what their parent experiences day to day.
What follows on this page is how that changes.
👋 Hi, I'm Kavitha Nellikondi, Managing Director of NBG Healthcare.
I built NBG Healthcare because those families deserved better than what the standard model was giving them.
A named keyworker, assigned to your parent from day one. Someone your parent will know by name before the end of their first week. Not a different face on every shift.
One dedicated person, committed to your parent's care plan, who takes the time to learn their routine, their preferences, and the small details that make all the difference to how a person feels at the end of a day.
Properly staffed to care. Our staffing ratios are built around the residents we have, not the margins we want to protect. Not rushed. Not missed. The full attention your parent was promised.
You hear from us before you have to ask. Every family we work with has lived through the same experience before finding us — a care home that goes silent unless you chase it. We built our family communication model around the opposite. That is not a promise. It is how we operate.
You have already done the hardest part.
All we are asking you to do now is one thing. Come and see us.
One visit. No obligation. No jargon.
Just an honest look at whether NBG Healthcare is the right home for your parent and your family.
To your success,
Kavitha Nellikondi
Managing Director, NBG Healthcare
Takes 30 seconds. No obligation.
"We visited four care homes before NBG Healthcare. They all looked presentable on the tour. What was different here was that the staff knew the residents by name. My father moved in six weeks ago and called me last Tuesday just to tell me about something funny one of the carers had said. He has not called me just to chat in over two years."
Stephen R, son
Caring for father, 77, following hospital discharge
"Dad has Parkinson's and what he needs changes week to week. I needed someone who knew him well enough to adapt rather than just follow a checklist. That kind of awareness only comes from the same person turning up consistently. You cannot manufacture it."
Mick T, son
Caring for father, 89, with Parkinson's disease
"Three care homes made us the same promises about consistency and personalised care. Not one of them delivered it. NBG Healthcare did not make a big thing of it. The same keyworker showed up every morning and that was that. No excuses. No explanations needed."
Jamal F, son
Caring for father, 78, with vascular dementia
"We had been told the same thing by three different homes. Dedicated staff, consistent care, all of it. None of them delivered. NBG Healthcare did not even make it a talking point. The same person greeted my parent every morning from week one. That is all it took."
Nick R, son
Caring for mother, 77, following hospital discharge
"I monitored the care closely for the first two weeks after my parent moved into NBG Healthcare. Every commitment they had made was being kept without exception. It turned out to be the standard every time, not just when someone was watching."
Patricia N, daughter
Self-funding care for mother, 84
"I put off making the call for longer than I should have. When I finally did it on a Wednesday my parent had a confirmed room at NBG Healthcare and a move-in date by the end of the week. I had spent six months telling myself it was too complicated to sort quickly. It was not."
Andrew K, son
Caring for father, 81, following Parkinson's diagnosis
Takes 30 seconds. No obligation.
Your parent's dedicated keyworker is introduced before they move in. The same familiar face every morning, not a different staff member on every shift.
Our staffing ratios are built around delivering attentive, unhurried care. Not around cutting costs. Your parent will never be rushed or treated as a schedule slot.
A dedicated family liaison provides proactive updates after every significant moment in your parent's day. No more calling the home to find out how your parent is settling in.
Takes 30 seconds. No obligation.
How It Works
1STEP 1
Call us or request a callback. No pressure, no jargon, no obligation. We listen first, understand your parent's needs honestly, and confirm whether NBG Healthcare is the right fit before you ever set foot through the door.
2STEP 2
Within 48 hours we arrange a tour at a time that suits you. You meet the staff, see the rooms, and get honest answers to every question you have. Nothing is agreed until you are completely confident.
3STEP 3
Same keyworker, consistent daily routines, proactive family updates. Most families tell us their parent has stopped asking to leave and started looking forward to activities within the first two weeks.
Takes 30 seconds. No obligation.
Your parent's keyworker is confirmed before they move in. The same familiar face every morning, someone who learns who your parent actually is rather than reading it off a form.
We staff at ratios that give carers the time to be present with residents. Not the minimum required by regulation. Enough to actually care about the person in front of them.
Most parents resist the idea of a care home. We have helped hundreds of families navigate this. Our introduction process is built specifically around earning trust with a hesitant parent before any routine is established.
You receive updates from us before the thought of asking for one has crossed your mind. A dedicated family liaison handles all communication and responds the same day without exception.
From your first conversation to your parent's move-in date, we move at the pace your situation demands. Most families have a confirmed room and a start date within the same week they contact us.
Takes 30 seconds. No obligation.
Takes 30 seconds. No obligation.
Warning
Right now you have two paths available to you.
Act today: your parent has a confirmed room, a named keyworker, and a move-in date within the week, and six months from now you describe this as the decision that gave your parent their life back.
Wait: and six months from now you are either dealing with the aftermath of a fall, a hospital admission, or a deterioration at home that the right placement might have prevented.
The families who describe the best outcomes are not the ones who acted after the crisis. They are the ones who acted just before it.
You are in that window right now.
Our rooms are genuinely limited. We do not overadmit because protecting the quality of care we deliver to every current resident is non-negotiable. When our available rooms are filled, we reach capacity.
One conversation. No obligation. No hard sell. Just honest answers about whether we have a suitable room available for your parent this week.
Takes 30 seconds. No obligation.
Apply For Your Free Care Home Tour and Assessment
No obligation. No hard sell. Just honest answers.
We understand your parent's specific needs, personality, medical history, and daily routine before a single room is offered. The right fit is confirmed before anything is agreed.
Every resident has one named keyworker and one named cover who already knows them personally. When your keyworker is off, a familiar face steps in. Not whoever is working that shift.
Built into every admission before your parent moves in. Any adjustment to their care plan or daily routine happens immediately rather than after weeks of you noticing something is not right and getting nowhere with the team.
Takes 30 seconds. No obligation.
Takes 30 seconds. No obligation.